FAQs

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Diapering

Do our diapers come with inserts?

All of our covers and pockets are sold without inserts. This allows our customers to choose the style of absorbency they prefer. Some families prefer to use different styles of absorbency like flats and prefolds. 

When in stock, our bamboo or hemp cotton inserts can be added to any order.  

Providing our covers and pockets without inserts allows us to be able to offer our diapers at a lower price point, making them accessible to more families. 

What size range do our diapers fit?

Our pocket diapers are estimated to fit most babies between 7 and 60 pounds. Featuring a generous fit and 3 by 5 rise snap settings, our diapers are made to grow and adapt with your baby. 

Our cover diapers have a size range of 8-40lbs. 

How many diapers do I need?

The answer varies based on a few factors. How old is your baby? How often will you wash your diaper laundry? Are you using cloth diapers full time or part time? We wrote a blog that helps you decide what your stash sweet spot should be.

Check out our blog »

Can our diapers be used as swim diapers?

Yes! Our pockets and covers can be used as swim diapers, when worn without inserts, in shallow water with close supervision from an adult. 

Artwork

Where do you find the artists you work with?

We carefully curate our artist network. Often times, we reach out to artists to inquire about licensing their work. Sometimes, artists reach out to us with ideas for collections.

 

If you're an artists that is interested in working with us, please fill out the artist application google form linked in our footer. 

Why don't you have any Disney or Character prints?

Short answer: Legally licensing art from big corporations, like Disney or Nickelodeon is far too cost prohibitive for small businesses like Kinder. 

 

Longer answer: We know that there are other small businesses running prints like this. Creating or buying art that features any copywrited or licensed characters from your favorite shows or movies is against the law and unethical unless sourced directly from the license holder.

These characters, popular phrases and even lyrics to songs are considered intellectual property and cannot be used for commerical use without the proper licensing.

For exmaple, one cannot run a print featuring the characters from Finding Nemo unless purchased directly from Disney. Buying a print from a small creator on Etsy who has illustrated Nemo is also illegal and simply not worth the risk. 

How can I apply to be a Kinder artist?

We have a google form linked in the footer. Submit 2-5 work samples and some basic info and we'll be in touch if we think you're a good fit for an upcoming collection.

Shipping

Do you ship internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. At Kinder, we cover 10% of international shipping fees on our end in order to offset the cost for you at checkout. This discount is applied automatically and reflected in the shipping cost that you see at checkout. 

If shipping to Canada, we recommend choosing "Priority International" to avoid unexpected duties fees at the border.

How long will it take to get my order?

It depends on where you are. Orders processed here in Pittsburgh will ship within 3-5 business days and typically arrive at their domestic destination within one week of shipment. Overseas deliveries can take anywhere from 7-30 days. Tracking information will be provided in your shipping confirmation email.

What shipping carriers do you use?

We typically ship with the United States Postal Service and UPS. You’ll be asked to select a delivery method during checkout.

Help! My package has stopped tracking or is showing delivered but it's not here?

We can follow up with USPS and submit a lost claim on our end one week after a package has stopped tracking. Sometimes USPS packages are marked delivered before they've actually been dropped off.Here is what the USPSwebsite says about confirmed delivery updates:If your tracking information shows that your package was delivered but you can't find it:- Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors and any locations where the package could be placed- Check your mailbox again as some packages come separately from your regular mail.- Check with others in your house that may have accepted it.In rare cases, package may show as 'delivered' but could take additional 24 hours. If it has been over 24 hours from the 'delivered' status, to save time a service request may be sent by email to your local Post Office™ facility for follow-up.

Problem with My Order

Can I return a product?

Unfortunately, due to the personal nature of our products we do not allow returns or refunds for any reason other than manufacturer defects.

In the event of a defective item we will replace the item if possible or accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric.

We always aim at making sure our customers love our products, but if you do need to help with an order, send us an email directly and we’ll do our best to help you.

An item I received has a defect

In the event of a defective item we will replace the item if possible or accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric.

Please email us with a photo of your defective product to begin the replacement or refund process. 

You can do this by replying to your order confirmation email. 

I received the wrong item or an item is missing from my order

Please email us as soon as possible so that we can get the right item sent out to you. 

You can do this by replying to your order confirmation email. 

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