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Frequently Asked Questions
Diapering
Do our diapers come with inserts?
 

All of our covers and pockets are sold without inserts. This allows our customers to choose the style of absorbency they prefer. Some families prefer to use different styles of absorbency like flats and prefolds. 

When in stock, our bamboo or hemp cotton inserts can be added to any order.  

Providing our covers and pockets without inserts allows us to be able to offer our diapers at a lower price point, making them accessible to more families. 

 

 
What size are our diapers?
 
 
How many diapers do I need?
 
 
Can our diapers be used as swim diapers?
 
 
Artwork
Where do you find the artists you work with?
 

We carefully curate our artist network. Often times, we reach out to artists to inquire about licensing their work. Sometimes, artists reach out to us with ideas for collections.

 

If you're an artists that is interested in working with us, please fill out the artist application google form linked in our footer. 

 
Why don't you have any Disney or Character prints?
 
 
Shipping
Do you ship internationally?
 

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. At Kinder, we cover 10% of international shipping fees on our end in order to offset the cost for you at checkout. This discount is applied automatically and reflected in the shipping cost that you see at checkout. 

 
How long will it take to get my order?
 
 
What shipping carriers do you use?
 
 
Help! My package has stopped tracking or is showing delivered but it's not here?
 
 
Problem with my Order
Can I return my product?
 

Unfortunately, due to the personal nature of our products we do not allow returns or refunds for any reason other than manufacturer defects.

In the event of a defective item we will replace the item if possible or accept returns for full refund of the item price, excluding shipping, within 30 days. Applicable defects include: damaged PUL, stitching, seams, elastics, snaps or fabric.

We always aim at making sure our customers love our products, but if you do need to help with an order, send us an email directly and we’ll do our best to help you.

 
An item I received has a defect
 
 
I received the wrong item